REFUND POLICY

This Refund Policy outlines the terms and conditions under which VoxyStudio ("we," "our," or "us") provides refunds for subscription fees and other purchases related to our Service.

1. OVERVIEW

VoxyStudio is committed to providing high-quality voice transformation software and services. We offer both a free Basic plan and a premium Pro subscription plan that provides enhanced features and capabilities.

2. SUBSCRIPTION FEES

2.1 Monthly Subscriptions

For monthly Pro subscriptions, we generally do not provide refunds for subscription fees already paid. When you cancel a monthly subscription:

• Your subscription will continue until the end of your current billing period
• You will not be charged for subsequent billing periods
• No refund will be issued for the current billing period

2.2 Annual Subscriptions

For annual Pro subscriptions:

• If you cancel within 14 days of your initial subscription purchase, you may request a full refund
• If you cancel after the first 14 days, we do not provide partial refunds for the unused portion of your subscription

3. ELIGIBLE REFUND CIRCUMSTANCES

We may provide refunds in the following circumstances:

3.1 Service Unavailability

If our Service is unavailable for a significant period (more than 24 consecutive hours) due to technical issues on our end, you may be eligible for a partial refund proportional to the service outage duration.

3.2 Billing Errors

If you were charged incorrectly or multiple times for your subscription, we will correct the error and provide a refund for any overcharges.

3.3 Unsatisfactory Service

If you experience significant, reproducible technical issues that substantially impair your ability to use the key features of our Service, and our technical support team is unable to resolve these issues within a reasonable timeframe, you may be eligible for a full or partial refund at our discretion.

4. REFUND REQUEST PROCESS

To request a refund:

1. Contact our customer support team at support@voxystudio.com
2. Include your account email address, the reason for your refund request, and any relevant details or documentation
3. For technical issues, please include details about the problem, steps to reproduce it, and any error messages received

Our support team will review your request and respond within 5 business days.

5. REFUND METHODS

Refunds will be issued using the same payment method used for the original purchase. Processing time for refunds depends on your payment method and financial institution:

• Credit/debit card refunds typically take 5-10 business days to appear on your statement
• PayPal refunds typically take 1-3 business days to process

6. EXCEPTIONS

6.1 Promotional Offers and Discounts

Special promotional offers, discount codes, or free trial periods may have different refund terms, which will be specified in the offer terms and conditions.

6.2 Fraud or Abuse

We reserve the right to deny refund requests if we detect fraudulent activity, abuse of our refund policy, or violation of our Terms of Service.

6.3 Third-Party Services

For any third-party services or integrations purchased through our Service, the third party's refund policy may apply.

7. CANCELLATION POLICY

Cancellation of a subscription is separate from requesting a refund. To cancel your subscription:

1. Log in to your VoxyStudio account
2. Navigate to the Subscription section in your account settings
3. Select "Cancel Subscription" and follow the prompts to confirm

Cancellation will stop future billing but will not automatically trigger a refund. Your subscription will remain active until the end of your current billing period.

8. CHANGES TO THIS POLICY

We may update this Refund Policy from time to time. If we make material changes to this policy, we will notify you by email or through the Service before the changes take effect.

9. CONTACT US

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

VoxyStudio
Email: support@voxystudio.com
Website: https://voxystudio.com